After-sales service

We will always sincere service so that users in the use of our products feel at ease and at ease!

  • Henan otywell electronic technology co., LTD.
     

    Our production and sales of products to implement a one-year warranty, lifelong maintenance, timely to meet the customer's request for maintenance.

  • Henan otywell electronic technology co., LTD.
     

    To visit users of the company's products from time to time, so as to timely understand the use of the products, timely solve the problems encountered.

  • Henan otywell electronic technology co., LTD.
     

    Provide telephone guidance on installation techniques for changes to the services required by the user.

  • Henan otywell electronic technology co., LTD.
     

    If the products of the company fail due to the quality of the products other than other reasons within 12 months from the date of sale, the company will provide free maintenance (except the wearing parts sensor).

  • Henan otywell electronic technology co., LTD.
     

    For the maintenance beyond the warranty scope (caused by human and irresistible factors), the company will only charge the cost of replacement materials and the basic service charge for on-site maintenance.

  • Henan otywell electronic technology co., LTD.
     

    If the product color difference, product type and spare parts do not match the purchased product, the customer shall inform us in writing within 7 working days.

  • Henan otywell electronic technology co., LTD.
     

    The instrument shall be deemed to have been put into operation and use if it does not receive an oral notice from the user within 30 days or a written notice from the user within 60 days from the date of receipt of the product by the customer.

 

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